FAQ

The points below explain how this website approaches faq.

What products are available?

Our store offers face cleansers, moisturizers, serums, eye and lip care, sun protection, body care, and products grouped by common skincare concerns.

Is shipping free?

Any free-shipping offer and its eligibility appear at checkout.

How long will an order take?

Normal processing is about 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I change my mind or exchange an item?

Yes. Request a mailed return or exchange within 30 days after delivery. A non-defective item must be new and unused, with its original packaging, labels, and accessories.

Are return costs or restocking fees charged?

A free return label is included in the package, and there is no restocking fee.

What if an order arrives damaged, defective, incomplete, or incorrect?

When is a refund processed?

An approved refund is returned to the original payment method and processed within 10 days.

How can I pay?

Use the payment methods actually displayed by the active checkout.

How do I contact the merchant?

Use the email, mailing address, or telephone number below.

Are cookies used?

Necessary cookies support store operation. Optional analytics or advertising-measurement tools, such as Google Ads or similar services, may be used when enabled and permitted.